October 23rd, 2012 | | Comments Off on Envision Call & Screen Recording
Envision Call & Screen Recording is call center and CRM software that records all calls and agent screens, as well as stores all call and screen records within the system for as long as the user requires. The platform is designed to enable users to locate recorded calls and interactions for future use or reference, can be set up for 100% call recording, quality control selective call recording, or on-demand call recording, and can be implemented at a single site, multiple geographically distributed sites or in agents work-from-home sites.
October 23rd, 2012 | | Comments Off on Envision Quality Monitoring
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
October 19th, 2012 | | Comments Off on PROCAS Accounting
PROCAS Accounting is financial and project cost accounting software designed for service-based government contractors. The platform is equipped with built-in financial, project backlog and profitability reporting tools, complete General Ledger functionality, and is built to deliver business insights out-of-the-box.
October 19th, 2012 | | Comments Off on KnoahSoft Harmony Suite
The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).
October 19th, 2012 | | Comments Off on SAS Text Miner
SAS Text Miner is a business intelligence platform that is designed to analyze text data from different sources to gain business insights. The application provides predictive models that use situational knowledge to describe future scenarios. The software has the ability to automate time-consuming manual activities like theme extraction or key term relationships.
October 19th, 2012 | | Comments Off on Microsoft Skype
Skype is web conferencing and collaboration software that facilitates instant messaging at any time, records any chosen meetings, and enables users to schedule meetings through Microsoft Outlook. The platform supports meetings with up to 250 people, allows meeting participants to join meetings from any device, and generates personalized meeting URLs, and enables users to receive real-time input.
October 19th, 2012 | | Comments Off on IBM Connections Cloud
IBM Connections Cloud is an office productivity, social networking, and BI analytics platform designed from the ground-up for in-house business use. A multi-functional platform, IBM Connections facilitates social interaction and also serves as a productivity hub.
October 19th, 2012 | | Comments Off on GitHub
GitHub is application development software that enables users to host and review code, manage projects, and build software in collaborative environments. The platform is equipped with built-in code review tools, maintains living conversations in order to propose changes in organized and trackable ways, and allows users to request reviews in order to receive helpful feedback.
October 19th, 2012 | | Comments Off on GoodData
GoodData is a business intelligence software for simplifying Big Data analysis. The Distribution Service platform enables efficient analytics authoring for distribution to network. The platform leverages centralized provisioning, subscriber and life cycle management.
OneTouch EMR is electronic medical record software equipped with documentation management, scheduling, lab and orders, and demographics tools. The platform provides users with a dashboard designed to assist users with managing all scheduled appointments, messages, outstanding labs, and prescription refills, enables users to add new patients and appointments, and is built with an industry-focused news feed.
