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Amdocs Smart Agent Desktop Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with large companies in the telecommunication industry.

Select Customers

AAPT, A1 Telekom Austria, Alestra, Altice USA, America Movil

 

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop is customer management and call center software that provides agents with smart guidance tools that deliver context-sensitive advice during customer assistance calls. The platform is designed with a process-driven user interface to assist agents in navigating the system and provides a unified desktop portal for access to multiple, disparate applications necessary to company workflows.

The software focuses on reducing agent training time, increasing first call resolution averages and reducing average call handling time. Additionally, the platform assists users in optimizing contact center workloads, establishing consistent call center processes and customer experiences, and streamlining data access in order to facilitate quick agent response time and correct information deployment.

About the Company

Amdocs was founded in 1982 and is headquartered in Chesterfield, Missouri.

 

Smart Agent Desktop Key Features

  • Deployment support service available
  • GUI visualization presentation tools
  • User experience design service
  • Contact center study tools
  • Benefits analysis service

 

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