Product is available as a SaaS solution that requires no additional hardware.
Vendor works with multinational, enterprise and mid-sized customers.
Contact vendor directly for case studies.
Bluenose is a customer service software solution that identifies customer relationships that are in danger of ending. At the start, users can import all customer-related data into the program and have it score the health of each customer relationship through a number of different metrics. For customers who are at risk, the system comes with a complete playbook on problematic scenarios and ways to resolve any outstanding problems. For users with Salesforce, the product can display all interactions a customer has had with a company and sales-related charts and graphs. Lastly, Bluenose can send out real-time updates whenever a customer score falls below a given threshold.
Bluenose was founded in 2012 and is headquartered in San Francisco.