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Creatio Service Desk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • On-demand pricing starts at $490/user per year
  • On-site pricing starts at $700/user one-time payment

Product is available as both an on-premise and SaaS solution (open for implementation partnership).

Customer Focus

Vendor offers solutions for companies working in sales, marketing, customer service, ITIL service, real estate and financial services.

Select Customers

Brunswick, Quint Wellington Record, UpSellIt, Pelco, Heinz


About Creatio Service Desk

Creatio Service Desk Creatio Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.

About the Company

Creatio (formerly bpm’online) is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!


Creatio Service Desk Key Features

  • Incident management
  • Knowledge management
  • Problem management
  • Configuration management
  • Change management
  • Service request management
  • Release management
  • Service level management
  • Service process management
  • Customer and suppliers information management
  • Service engineers time management
  • Dashboard
  • Analytics
  • Workspaces
  • Configuration
  • Creatio Outlook Connector


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