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bpm’online Service Desk Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • On-demand pricing starts at $490/user per year
  • On-site pricing starts at $700/user one-time payment

Product is available as both an on-premise and SaaS solution (open for implementation partnership).

Customer Focus

Vendor offers solutions for companies working in sales, marketing, customer service, ITIL service, real estate and financial services.

Select Customers

Brunswick, Quint Wellington Record, UpSellIt, Pelco, Heinz


About bpm’online Service Desk

bpm'online Service Desk bpm’online Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.

About the Company

bpm’online is a premium vendor of process-based cloud software for sales, marketing and service automation. The company provides a full range of customer relationship management (CRM) and business process management (BPM) solutions to its customers worldwide. A rich set of out-of the-box processes, combined with an intuitive user interface, enables rapid and cost-effective deployment, ease of use and great scalability. Today, more than 6000 organizations trust bpm’online products, which are present in 35 countries through a channel partner network that includes 250+ leading technology providers and IT specialists.


bpm’online Service Desk Key Features

  • Incident management
  • Knowledge management
  • Problem management
  • Configuration management
  • Change management
  • Service request management
  • Release management
  • Service level management
  • Service process management
  • Customer and suppliers information management
  • Service engineers time management
  • Dashboard
  • Analytics
  • Workspaces
  • Configuration
  • bpm’online Outlook Connector


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