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WEB ENGAGEMENT MANAGEMENT

Evergage for Customer Success Review

Product Snapshot

Technology

Evergage for Customer Success is available as a SaaS solution that requires no additional hardware.

Customer Focus

Evergage works with enterprise, multinational and mid-sized customers.

Selected Customers

Publishers Clearing House, Rue Lala, Intuit, Zumiez, Zalora

About Evergage for Customer Success

Evergage for Customer Success Evergage for Customer Success is a web engagement management software solution that works with CRM platforms to boost customer relationships. The program provides insights into a company’s customer base and shows how engaged each customer is with a brand. Users can segment customer data and then send out messages and content designed to boost relationships. For instance, the system can promote content on a website, create targeted popups and provide tool tips. Users can also set alerts for customer-related events and send out promotions to encourage conversions. Lastly, Evergage for Customer Success can use gamification to encourage visitors to submit their information.

About Evergage
Evergage was founded in 2010 and is headquartered in Massachusetts. The company has recognition from Tech Crunch and BostInno.

Evergage for Customer Success Key Features

  • SaaS web engagement management software solution
  • Works with most CRM platforms
  • Uses algorithms to determine how loyal customers are to a brand
  • Can send out personalized web content to customers
  • Guides new visitors through a webpage using pop ups
  • Can issue email alerts in reaction to customer-related events
  • Curates positive reviews from happy customers

 

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