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PRIAM CRMagic Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is an on-premise solution.
Customer Focus
Vendor works with mid-sized and enterprise businesses across multiple industries.
Select Customers
Simply Thank You, Book Club Association, Edition Peters, Penny Plan, Readers Union
About PRIAM CRMagic
PRIAM CRMagic is a call center management system that can streamline agents’ operations. The platform allows users to work with scripts, images and web content to help agents with inbound and outbound calls.
The software provides businesses with tools for upselling by providing recommended items and services based on customer behavior. Additionally, the platform allows companies to help agents take orders by processing credit cards and closing orders.
About the Company
PRIAM was founded in 1989 and is headquartered in Warwickshire in the UK.
PRIAM CRMagic Key Features
- Provides agents with scripts and customer data to help during inbound and outbound calls
- Simple interface minimizes the number of actions an agent needs to perform to accomplish a task
- Pulls up customer data if the customer has called the center before
- Enables agents to take and process orders over the phone
- Integrates with a number of other PRIAM solutions to streamline the order fulfillment process
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