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– VanillaDesk Help Desk Review

Product Snapshot



Customer Focus

Midsize companies in various industries.

  • Free with limited functionality
  • $29/month (Lite)
  • $119/month (Professional)
  • $199/month (Enterprise)

View Vendor's Product Page

About VanillaDesk

- VanillaDesk Help DeskVanillaDesk is a Software-as-a-Service help desk solution for enterprises to interact with their customers by offering internal IT departments and external IT providers a user-friendly interface and efficient reporting capabilities, supporting core Information Technology Infrastructure Library (ITIL) V3 processes – Incident, Problem, Request, and Service Level Management (SLA).

VanillaDesk was founded in 2010 and is headquartered in London.

VanillaDesk Key Features

  • Pre-configured management dashboard
  • Incident management
  • Categorizable problem management
  • Request fulfillment
  • Service level management
  • Customer portal
  • 24×7 customer service
  • Measurement and reporting
  • Service catalogue
  • Email integration
  • Multi-language

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