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CUSTOMER SERVICE

– Zoho Commentbox Review

Product Snapshot

Pricing
  • $12/month (Basic)
  • $25/month (Standard)
  • $75/month (Professional)
Technology

Zoho Commentbox is available as a SaaS solution that requires no additional hardware.

Customer Focus

Zoho meets the needs of small, mid- and enterprise-sized companies in various industries.

View Vendor's Product Page

About Zoho Commentbox

- Zoho CommentboxZoho Commentbox simplifies customer feedback by providing a platform where customers can ask questions or comment on topics. This feedback management system provides a spam filter, private forums and messaging and multi-language support. Moderators can use the advanced moderation panel and organize topics by status, tags and user labels. Forums and sub-forums give customers the space to share their ideas, and numerous custom widgets provide users with a sleek, streamlined interface. With social and CRM integration, companies can track what customers are saying about their product or potentially gain new clientele.

About Zoho
Zoho Corporation is a privately-held company established in 2005. Zoho provides over 50,000 customers with an integrated CRM, office suite and other business applications from offices in the San Francisco Bay Area, New Jersey, Austin, Singapore, Chennai, Beijing and Tokyo. Winner of TechCrunch’s “Best Enterprise Start-up” 2007 award, PC World’s 2008 “25 Most Innovative Products Award”, and InfoWorld 2009’s “Product of the Year” award, Zoho is a recognized leader in SaaS CRM and office-productivity applications.

Zoho Commentbox Key Features

  • Forums and sub-forums
  • Topic status
  • Voting and best answer
  • Fine grained access
  • Extensive moderation
  • Feedback widget
  • Twitter integration
  • Zoho CRM integration
  • User profiles, messaging and labels
  • Email to forum
  • HTML widgets
  • Domain mapping
  • Single sign-on (SSO) integration

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