In the past few years numerous businesses have experimented with using social media as an avenue for delivering customer support. Today, leading companies like Comcast and Home Depot operate successful social support campaigns. Their efforts are built upon software developed by vendors in the burgeoning social support/social help desk software segment.
Polar Help Desk 5 is help desk software that enables support teams to manage and deliver support services via web portal. The platform is equipped with incident and work order management tools, email integration and automation capabilities, email notification settings, account and team management, SLA management and Active Directory integration.
[24]7 Speech is IVR (interactive voice response) software that combines voice and digital customer service channels. The connected IVR platform allows phone interactions to be web-aware and digital and provides customers with a multi-module self-service portal.
[24]7 Chat is customer service software that facilitates customer aquisition and engagement through smart chat functionalities. The platform incorporates real-time advanced prediction tools that leverage predictive models in order to anticipate customer intent and determine which prospects to engage, when to engage and what to recommend.
24/7 Inc Px Online powers web self-service customer service apps through statistical models of visitor intent and advancement.
24/7 Inc Px Mobile delivers an experience that leverages enhanced capabilities such as location information and speech commands
Aspect Software specializes in Microsoft communications and collaboration tools. Aspect Blended Interaction offers unified communications for contact centers.
Aspect Seamless Customer Service is a unified communications solution for contact centers that reduces cost per-customer inquiry.
OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.
LogicNow helps organizations improve their customer experience with a supported online presence, providing an interactive front-end help desk module that allows customers to browse help topics and submit support requests.