Hearsay Social is social monitoring and social support software designed to engage clients and prospects across multiple social channels including Facebook, LinkedIn and Twitter. The platform ensures users remain compliant with industry regulations and company policies, utilizes natural language processing in order to identify business-related events, and supports content marketing campaigns and activities.
ClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk. The platform is the first social live chat service to integrate social media, voice support and help desk into a live chat service.
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
Conversocial is social CRM and customer support software that utilizes social channels as digital touchpoints for customer interactions and customer issue resolution. The platform enables users to organize, prioritize, route and triage customer issues, combines public and private messages in order to provide full customer interaction views, and automatically routes conversations to the original agent in order to provide consistent support strategies and messaging.
ManageEngine SupportCenter Plus is customer support software designed to manage customer tickets, accounts, contact information and service contracts.
Comm100 Help Desk is help desk software that requires no installation or maintenance and is 100% hosted by Comm100. The platform is run on high-end HP servers, utilizes RAID ADG to protect data from hard disk failure, and enforces backup and disaster recovery plans.
Revelation provides a help desk solution capable of running entirely as a browser-based software application.
EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
HelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.