– Cynergy Help Desk
Cynergy is a web-based customer support software system that improves customer and employee communication. A fully customizable user dashboard shows all ticketing activity based on permissions.
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Avensoft nService
nService is help desk and customer service software that enables users to set up and implement support websites for customers, IT help desk websites in order to provide IT service assistance, and service websites for multiple company departments such as facility management and HR. The platform is equipped with a searchable knowledge base, service request and ticket submission functionality, and service request status views.
– C2 Enterprise
C2 Enterprise Help Desk is a service desk solution that simplifies the way IT departments centralize an organization’s service requests, offering complex processing automation, email gathering and analysis – fully ITIL-compliant.
Hearsay Social
Hearsay Social is social monitoring and social support software designed to engage clients and prospects across multiple social channels including Facebook, LinkedIn and Twitter. The platform ensures users remain compliant with industry regulations and company policies, utilizes natural language processing in order to identify business-related events, and supports content marketing campaigns and activities.
ClickDesk
ClickDesk is a web-based multi-channel online engagement application offering features such as Live Chat, Browser Phone, Social Media Toolbar and recently launched Help Desk. The platform is the first social live chat service to integrate social media, voice support and help desk into a live chat service.
ClickDesk Wonderful Combo – live chat, lite helpdesk, browser phone & social toolbar for websites
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
Conversocial
Conversocial is social CRM and customer support software that utilizes social channels as digital touchpoints for customer interactions and customer issue resolution. The platform enables users to organize, prioritize, route and triage customer issues, combines public and private messages in order to provide full customer interaction views, and automatically routes conversations to the original agent in order to provide consistent support strategies and messaging.
ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is customer support software designed to manage customer tickets, accounts, contact information and service contracts.
Comm100 Help Desk
Comm100 Help Desk is help desk software that requires no installation or maintenance and is 100% hosted by Comm100. The platform is run on high-end HP servers, utilizes RAID ADG to protect data from hard disk failure, and enforces backup and disaster recovery plans.
YellowFish Software Revelation
Revelation provides a help desk solution capable of running entirely as a browser-based software application.