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ManageEngine SupportCenter Plus Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes and across multiple industries

Select Customers

AT&T, Barclays, Sony, GE, Saint-Gobain


About ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus is customer support software designed to manage customer tickets, accounts, contact information and service contracts. The platform is equipped to conduct multi-channel support via email, phone, portal, and social media in order to provide one view of all customer interactions across any form of communication.

The software automates request creation, tracking and organization processes, allows different divisions within the user’s company define individual product or service configuration, and enables divisions to work as independent units. Additionally, the platform manages multiple aspects of customer information including products and services purchased, relevant or related contracts and organizational hierarchy.

About the Company

ManageEngine was founded in 1996 and is headquartered in Pleasanton, California and Chennai, India.


ManageEngine SupportCenter Plus Key Features

  • Knowledge base functionality
  • Customizable self-service portal for ticket submission and tracking
  • SLA and multiple contract management tools
  • Time tracking and billing tools
  • KPI tracking through reports and dashboards
  • Accessible via mobile devices including iPhone, Android, and Blackberry
  • Multilingual support


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