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Leveraging Your IT Service Management Solution for Business Process Automation
To excel in an increasingly competitive business environment, organizations need to automate business processes wherever possible.
– IBM Tivoli Service Request Manager
IBM Tivoli Service Request Manager is an integrated IT service desk platform that offers a complete set of service desk applications to improve IT service at a competitive price. TSRM manages catalog and call-based requests in a single solution, and provides automated request fulfillment through an integrated service desk and service catalog.
Measuring Service Level Agreements with IBM Tivoli Software
A Pirean executive discusses using IBM Tivoli Service Request Manager software to accurately measure service levels of providers.
Tivoli – Improving Service Delivery, Integration and Time to Market in Banking
Rob Thompson of SunTrust Bank discusses how automation with IBM Tivoli IT service management software has improved service delivery, integration and speed to market.
CA Technologies IT Service Desk Manager
CA Technologies IT Service Desk Manager is an IT help desk solution that helps businesses provide quality, consistent IT service support to their employees. This IT service desk solution affords visibility into a company’s IT infrastructure so that problems can be identified and corrected before they disrupt operations.
CA Service Desk Manager – What’s New in 12.6
CA Service Desk Manager r12.6 video demonstration on the new features in releases 12.6. They focus on analyst productivity enhancements and UI refresh. These are in addition to the full featured Service Desk Management solution.
CA Service Desk Manager – Support Automation
Self-Service with CA Service Desk Manager 12.6. Empowering analysts to lower MTTR and increase first call resolution by using Support Automation.
CA Service Desk Manager – Change Impact Analysis
CA Service Desk Manager r12.6 video demonstration on Change management focusing on change impact to service disruptions and reduce the risk to the business.
ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. The overview helps you to understand different editions of ServiceDesk Plus and the features which are offered.