Browse Business Software Categories

Close  

Transforming from Help Desk to Service Desk – Volume II: Beware the Seven Deadly Sins

To provide a more proactive mode of service delivery and support, you must avoid committing these sins with your service desk. Volume II of this five-part series explores these seven deadly sins and reveals how they can be avoided or neutralized with an integrated centralized knowledgebase.

Transforming from Help Desk to Service Desk – Volume III: Essential Process Automation Capabilities

Business process automation is a primary driver of many service desk implementations. Large or small, your business can benefit dramatically through process automation, increasing efficiency and reducing costs. While most service desk solutions offer automation of basic repetitive tasks, others take process automation to the next level through business rule designers. The right level for you will depend on the complexity of your business. Volume III of this five-part series explores the essential process automation capabilities that every service desk solution should provide, and how they can be leveraged to streamline your business

Transforming from Help Desk to Service Desk – Volume IV: Getting Self-Service Right with Six Simple Steps

Customer self-service is far from new. In fact, industry analyst firm Gartner projects that by 2010 self-service will account for 58 percent of all service interactions, up from 35 percent in 2005. Yet many companies are still grappling with how to get self-service right. Volume IV of this five-part series reveals six simple steps you can take to help ensure customer adoption of self-service processes, reducing their need to interface with live agents and enabling you to focus service desk resources on more strategic, complex issues.

Key Features of IT Help Desk Software

IT help desk software solutions are robust, feature-rich technology applications designed to ensure swift resolution to employee technical problems. Read on to learn more about the key capabilities of today’s IT help desk software packages.

4 Tips for Buying IT Help Desk Software

There are many IT help desk software solutions to choose from, each offering significant advantages. Which one is best? Keep these tips in mind to help you choose the right IT help desk software for your organization.

About IT Help Desk

IT help desk management solutions automate, centralize, and streamline the end-to-end process of reporting, managing, and resolving employee technical issues.

About BMC Remedy Help Desk Software

With BMC Remedy Customer Support, you can increase customer satisfaction, continually improve service quality, and enjoy considerable agility in meeting your customers’ evolving service requirements—all while reducing service costs.

– SAP IT Service Management

SAP IT Service Management is part of SAP CRM and is made to help IT organizations execute and manage IT services to meet company goals and reduce costs. SAP ITSM supports business processes that make it possible for companies to manage all aspects of their service desk operations. SAP ITSM is also a certified ITIL V3 compliant solution which helps companies adopt IT service best practices into their organizations.

What Is Help Desk Software?

In today’s competitive marketplace, companies need to provide more than just quality products and services to attract and retain customers. […]

What Is IT Help Desk Software?

IT help desk software solutions can empower companies of all types and sizes to respond to employee technical issues faster and more efficiently than ever before. With IT help desk software, organizations can increase productivity, reduce support costs, accelerate problem resolution, and boost employee morale and retention.