SolarWinds MSP Manager is IT help desk software that enables users to run IT help desks through an intuitive ticketing system, batch billing export capabilities, and customer and knowledge management functionality. The platform is equipped with scheduling tools that can export to external calendars, allows users to create and utilize branded customer portals, and manages all customer information including contact information and customer location.
IncidentMonitor is a ITIL service desk software solution for supporting the help desk and business processes. The software comes out of the box with 10 ITIL processes for a quick start.
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You think your business needs a service desk platform, but then you Google service desk and suddenly aren’t so sure – help desk, service desk, IT help desk – what does it all mean? If that scenario rings true for you, stay tuned. This post will help you make sense of the murky IT services software industry.
SunView ChangeGear HelpDesk is an easy-to-use ticketing solution that allows companies to grow to the next level of IT maturity. Built on the ChangeGear Service Desk platform, this robust, scalable solution will meet all IT requirements today and in the future.
Live2Support live chat software provides online customer support to organizations around the world with an Internet presence. The company’s live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises.
SOTI Pocket Controller Enterprise is a IT help desk solution for Windows Mobile 5, Pocket PC 2003 and CE 4.2 devices. The program features a number of remote support tools, enabling users to control devices to troubleshoot them, capture video of what the device displays, and secure all data.
Airframe Help Desk is an IT help desk and asset management software solution designed to streamline a number of maintenance processes.
TeamSupport is an IT Help Desk Support software that allows medium to large businesses to collaborate internally and to address customer tickets. The software integrates with both CRM and email software, in order to keep all information consistent across software solutions.