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BMC Software Remedyforce

Remedyforce is the leading ITIL-compliant IT help desk solution that is delivered on the Cloud. The platform was built by two leaders in their respective industries–BMC Software and Salesforce.com–to provide an IT help desk solution for the social enterprise.

– Ivanti LANDESK Service Desk

Ivanti LANDESK Service Desk is IT service desk software designed to be configurable and requires no coding in order to implement. The platform is equipped with a end-user self-service functionality, provides visual workflows and connects isolated IT tools, data and processes in order to improve service-level response times.

Aptean SupportSoft eService

Aptean SupportSoft eService helps companies in the IT help desk, telecommunications, and high tech support industries solve support cases quickly and effectively. The software consists of two integrated suites that help automate and streamline the support system.

Improve Your Help Desk after a Conference

Conferences are great. It’s a great time to be part of a business that is ready to embrace change and make a difference. Unfortunately, what tends to happen more often than not is the “high” from attending a conference quickly fades away. Here are five tips to build on the conference momentum and streamline operations of your IT help desk department.

– 3i Infotech i-enable sd (service desk)

3i Infotech i-enable sd is an ITIL web helpdesk program made for IT companies. From ticket submission to case resolution, you can track multiple support inquiries and react to each one based on its severity, ultimately preventing escalation.

Why and How to Use ITIL to Standardize Processes across the Enterprise

With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing processes outside of the IT Organization helping to better align the business through standardization of practices.

From the Community: Picking the Right Help Desk Software

Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Simeon A., in Redwood City, CA, who says, “I’m looking for a Help Desk solution with quick implementation time with forum capability and re-branding without much custom coding.”

Gritware Web Tracks

Web Tracks is help desk and asset management software designed to run on an IIS server within the user’s environment. The platform enables users to manage help desk requests, track assets through an intuitive and organized interface, and is an all-in-one package that includes help desk, PC inventory, asset management and purchasing solutions.

– Quest Software Help Desk Authority

Quest Software Help Desk Authority is a service desk solution that helps your business recognize, track and close issues, minimizing lost productivity while ensuring optimal resource utilization. Quest Software Help Desk Authority has customizable elements such as screen layouts, data fields, and work flows.

– Beetil IT Service Management

Beetil IT Service Management optimizes your IT processes according to ITSM best practices, wrapped into a centralized, collaborative tool.