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– Beetil IT Service Management Review

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Customer Focus

Used by business of all sizes, in various industries

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  • $39/user/month

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About Beetil IT Service Management

- Beetil IT Service ManagementBeetil IT Service Management optimizes your IT processes according to ITSM best practices, wrapped into a centralized, collaborative tool. Users can format incident notes and add documents for smart matching and linking to help companies see how incidents relate to problems and how these problems can lead to change. Beetil keeps track of the updates and changes that take place within the incident lifecycle, leaving behind an audit trail for auditors. Beetil IT Service Management also has a release watch list so users can be aware of when releases occur or deployments happen.

Beetil was founded in 2011 and is headquartered in Wellington, New Zealand.

Beetil IT Service Management Key Features

  • Incident management detection
  • Issue tracker
  • Easy backtracking
  • Article tagging
  • Self-service portal
  • Customer-centric view
  • Configuration management
  • Integrated time sheets
  • Audit trail
  • Activity dashboard

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