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This product has been renamed or acquired by another company. You can find the new product offering at Quest Foglight.IT HELP DESK
– Quest Software Help Desk Authority Review
Product Snapshot
Technology
Web-based
Customer Focus
Quest Software meets the needs of small to large-sized organizations in various industries.
Select Customers
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About Quest Software
Quest Software Help Desk Authority is a service desk solution that helps your business recognize, track and close issues, minimizing lost productivity while ensuring optimal resource utilization. Quest Software Help Desk Authority has customizable elements such as screen layouts, data fields, and work flows.
Quest Software was founded in 1987 and is headquartered in Aliso Viejo, CA. In 2011, Quest Software was named “Best of Tech Ed” by Sharepoint. In 2010, the company won the Redmond Magazine “Best Group Policy Manager with a Five Star Award.”
Quest Software Key Features
- Ticket lifecycle management
- Ticket workflow
- Active Directory and e-mail integration
- Comprehensive reporting and dashboard
- Scheduled reports
- Issues history
- Comprehensive help desk solution
- Full customization
- Multiple interfaces
- Self-service portal
- Proactive event management
- Troubleshooting tool suite
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