nService is help desk and customer service software that enables users to set up and implement support websites for customers, IT help desk websites in order to provide IT service assistance, and service websites for multiple company departments such as facility management and HR. The platform is equipped with a searchable knowledge base, service request and ticket submission functionality, and service request status views.
Micro Focus Service Manager is service desk and help desk management software designed to handle change and incident management as well as integrate with multiple complementary functionalities including ITSM capabilities, Big Data and social collaboration. The platform consolidates IT processes including incident, problem, change, request and knowledge management within a centralized interface, and is designed to improve support and delivery across the full IT lifecycle.
ClickDesk is a cloud based live chat tool with wonderful combo features – fastest live chat, lite helpdesk, browser phone and social toolbar.
NTR Cloud provides IT managers and managed service providers with a collection of capabilities to enable them to adapt to changing business needs and budgets. The platform boosts service desk productivity by providing companies with multilevel security that secures all phases of the remote support delivery chain, from login authentication to communication travel.
Nimsoft Service Desk is a service management solution that provides action-based workflows to coordinate all aspects of service delivery, resulting in increased customer satisfaction.
Novell Service Desk is a service desk solution that helps companies reduce support costs and improve service levels by streamlining and automating the service management environment.
Symantec ServiceDesk is an incident, problem, change and knowledge management tool built to improve availability and service levels.
Through a help desk system that allows IT providers to quickly create tickets and easily run reports, Spiceworks IT Management helps IT providers increase workflow productivity within their organizations by making it easier to monitor network activity.
Web Help Desk is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).
SysAid is a web-based solution for IT departments. The services it provides include systems monitoring, service desk automation, and automatic inventory tracking.