Contact vendor directly for pricing information.
Product is available as either an on-premise or SaaS solution.
Vendor works with large businesses and multi-national enterprises.
Contact vendor directly for case studies.
Micro Focus Service Manager is service desk and help desk management software designed to handle change and incident management as well as integrate with multiple complementary functionalities including ITSM capabilities, Big Data and social collaboration. The platform consolidates IT processes including incident, problem, change, request and knowledge management within a centralized interface, and is designed to improve support and delivery across the full IT lifecycle.
The software is equipped with embedded, actionable intelligence designed to automate ticket classification and assignment, works as an automated social self-service, and is supports global search across IT service catalogs, support catalogs and knowledge bases. Additionally, the platform is designed to support end-users with social collaboration, enables users to implement best practices, and is built with an intuitive interface.
Micro Focus was founded in 1976 and is headquartered in Newbury, Berkshire.