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Micro Focus Service Manager Review

Product Snapshot

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Product is available as either an on-premise or SaaS solution.

Customer Focus

Vendor works with large businesses and multi-national enterprises.

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About Micro Focus Service Manager

Micro Focus Service Manager Micro Focus Service Manager is service desk and help desk management software designed to handle change and incident management as well as integrate with multiple complementary functionalities including ITSM capabilities, Big Data and social collaboration. The platform consolidates IT processes including incident, problem, change, request and knowledge management within a centralized interface, and is designed to improve support and delivery across the full IT lifecycle.

The software is equipped with embedded, actionable intelligence designed to automate ticket classification and assignment, works as an automated social self-service, and is supports global search across IT service catalogs, support catalogs and knowledge bases. Additionally, the platform is designed to support end-users with social collaboration, enables users to implement best practices, and is built with an intuitive interface.

About the Company

Micro Focus was founded in 1976 and is headquartered in Newbury, Berkshire.


Micro Focus Service Manager Key Features

  • Industry-standard ITIL best practices designed to build and configure IT process workflows
  • Automated, intelligent change management functionality
  • Codeless configuration
  • Mobile phone and tablet support capabilities
  • Knowledge search, self-ticketing and collaboration tools


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