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IT HELP DESK

– Novell Service Desk Review

Product Snapshot

Technology

Novell Service Desk is delivered on-demand.

Customer Focus

Novell Service Desk is built to meet the needs of large businesses and multinational enterprises.

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About Novell Service Desk

- Novell Service Desk Novell Service Desk is a service desk solution that helps companies reduce support costs and improve service levels by streamlining and automating the service management environment. Novell Service Desk is a fully integrated service management tool that helps your company to solve, submit, track and manage requests via email, PDA or customer portal.

About Novell
Novell Service Desk is a product of Novell, Inc., a software provider for collaboration, endpoint management, and file and networking products. Novell, Inc. helps their customers securely deliver and manage computing services across all types of computer environments.

Novell Service Desk Key Features

  • Build Responsive Service Environment
  • Align IT services
  • Integrated CMDB
  • Web 2.0 Architecture
  • Third-Party Integration
  • Integration with Novell Products
  • Request Fulfillment
  • Scalability
  • Problem Management
  • Service Catalog
  • Financial Management
  • Knowledge Management


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