Lithium’s flexible Software-as-a-Service (SaaS) solution maximizes the benefits and minimizes the risks of enterprise communities by providing a winning combination of on-demand forums, blogs, chat, tribal knowledge bases, and other social networking tools, coupled with innovative analytics and the experience and expertise gained from more than ten years of hosting communities for large enterprises.
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How would your customers rate their relationships with your company? The customer relationship management (CRM) focus was merely on the activities and preferences of the client so a company could more easily and readily address their needs, upsell and cross-sell solutions and drive strong revenue and profit streams.
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
Customer profiling is one of the main driving actions that help in obtaining benefit from CRM. Simply put, this activity tells you who your customer is so that you can market and sell your services to him.
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
CRM 2.0 takes customer relationship management one giant step further. By leveraging core Web 2.0 components for the purpose of improving interactions with existing and potential clients, CRM 2.0 can offer many significant advantages.
Over the past few years, we’ve witnessed the rise of social media; Facebook,“Twitter, and LinkedIn are becoming household names, and people read and write on blogs on almost a daily basis. A report by Forrester Research recently showed more than 80% of Americans aged 18-55+ use social networks and tools monthly. The rise of social media and networks (sometimes named with the blanket term “Web 2.0”) means people are using these online portals to converse, share information, and exchange ideas at an unprecedented rate. The sheer amount of customer data housed on Web 2.0 platforms is incredible, and every business can benefit from leveraging these platforms to reach out to existing customers and build relationships with potential customers.
Social CRM is an important tool for companies to measure their customer activity across social media channels.
Although CRM 2.0 is still a new and evolving concept, industry experts have already identified numerous ways in which this innovative methodology can deliver tremendous value. Read on to learn more about the many benefits of CRM 2.0.