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– Sword Ciboodle Crowd

Sword Ciboodle Crowd is an online community solution that connects you directly to your customers. Drawing on the strengths of online communities, this social CRM platform allows your agents to help and interact with your customers over blogs and forums.

Synthesio Connect

Synthesio Connect is social intelligence software that processes data specifically to integrate social data with existing social media tools. The platform is equipped with an API that connects collected social data to CRM, social publishing, customer care, marketing and business intelligence software systems in order to provide insight and visibility into the full user experience.

CollabSpot Insights: 37Signals Highrise for Gmail – Getting Started

Here’s a video to help you get started in using CollabSpot Insights, a Google Chrome extension that lets you manage Highrise contacts, notes, and deals in Gmail. It’s an indispensable tool for people using Highrise, Gmail, and Google Chrome.

Simplify360

Simplify360 is an all-in-one social CRM software that enables users to engage customers in real-time, is equipped with intelligent case routing capabilities, and provides users with easy access to customer information and case details. The platform delivers real-time agent performance measurements, extracts customer service KPIs and metrics such as FRT and TAT, and is equipped with enhanced keyboard monitoring functionality.

DataSift Offers Analytic Insight into Your Social Media Presence

The rise of social media marketing has organizations wondering how they can get real metrics out of their social media presence to determine the overall effectiveness of social strategies. We talked to DataSift CEO Rob Bailey and founder Nick Halstead to find out how they can fill this crucial role by providing across-the-board analytics and serving as the backbone to various social CRM and other applications.

Batchbook: Helping Small Businesses Grow with Social CRM

BatchBlue’s Batchbook is a small business CRM solution designed for smaller-scale companies. A co-founder of the Small Business Web, a non-profit for open API start-ups, CEO Pamela O’Hara believes all software should be open and integrated, so that small businesses can have access to the same functionality as large enterprises.

Deep Dive into Nimble Social CRM

n our Nimble Q&A, CEO Jon Ferrara shared his insights about how social media has transformed customer relationships and how Nimble empowers this new paradigm of CRM. In this Deep Dive, take a closer look at how Nimble really works. Scroll through the slideshow below to see Nimble in action.

Nutshell

Nutshell is an open API CRM software solution that enables users to automate sales processes, view and track leads, and create performance reports, presentation-ready charts and business progress snapshots. The platform is designed to connect and centralize the tools companies use to run their business, provides users with a centralized customer knowledge repository, and stores all important contact details, call notes and email conversations.

Conversocial

Conversocial is social CRM and customer support software that utilizes social channels as digital touchpoints for customer interactions and customer issue resolution. The platform enables users to organize, prioritize, route and triage customer issues, combines public and private messages in order to provide full customer interaction views, and automatically routes conversations to the original agent in order to provide consistent support strategies and messaging.

CRMnext Digital CRM

CRMnext Digital CRM is social CRM software that focuses on increasing brand awareness, social campaign responses and positive social index ratings. The platform integrates with social channels and enables users to track conversations from Twitter, Facebook, LinkedIn and Google+, as well as captures brand-related conversations and mentions.