– Buddy Media ProfileBuddy
Buddy Media ProfileBuddy helps you create and run customized interactive content on social networks and engage fans with social applications, contests, videos, and photos.
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Hearsay Social
Hearsay Social is social monitoring and social support software designed to engage clients and prospects across multiple social channels including Facebook, LinkedIn and Twitter. The platform ensures users remain compliant with industry regulations and company policies, utilizes natural language processing in order to identify business-related events, and supports content marketing campaigns and activities.
Conversocial
Conversocial is social CRM and customer support software that utilizes social channels as digital touchpoints for customer interactions and customer issue resolution. The platform enables users to organize, prioritize, route and triage customer issues, combines public and private messages in order to provide full customer interaction views, and automatically routes conversations to the original agent in order to provide consistent support strategies and messaging.
– Compendium Web Content Management
Compendium Web Content Management aims to boost sales by providing organizations with a software framework for constructing a compelling narrative about their company. Their program does this by acting as a blog platform with semi-automated functions that draw content from internal and external sources to conglomerate into a single framework.
– ReadyPulse
ReadyPulse is a “Social Testimonials Marketing” solution that works with online retailers in order to help them grow, curate, and showcase customer testimonials so as to continue building their fans and followers while also driving engagement.
– NextPrinciples Insight-to-Action
Insight-to-Action is a social media solution that leverages community insight and marketing and sales tools in order to improve your company’s outreach.
Crowdtap
Crowdtap is social monitoring and social marketing software that provides users with customer insights, enables users to create branded content and facilitates earned loyalty processes. The platform utilizes research tools to identify customer preferences to create ideal messaging and positioning, enables users to implement product trial and review processes, and facilitates UGC and content sharing activities.
– Genesys Social Engagement
Genesys Social Engagement helps businesses create an integrated approach to transform social media opportunities into actual business benefits.
– Fuze Suite
The Fuze Suite is an offspring of social CRM (SCRM) and E2.0 technologies that blends multi-channel support with online community technology to create a one-of-a kind solution.
– Avaya Social Media Manager
Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.