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– Genesys Social Engagement Review

Product Snapshot

Product Pricing

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Product integrates with popular social media networks. Employees can access these networks through the Genesys desktop or via a separate log-in.

Customer Focus

Vendor is focused on working with large businesses and multi-national enterprises.

Select Customers

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About Genesys Social Engagement

- Genesys Social Engagement Genesys Social Engagement is a call center and social monitoring software solution built to help businesses create an integrated approach to transform social media opportunities into actual business benefits. The platform leverages content from social media so that businesses can develop a personal, real-time customer service touch point that delivers a positive customer experience.

About the Company
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.

Genesys Social Engagement Key Features

  • Social Listening tools
  • Analytics and Report generation and analysis capabilities
  • Engagement and Intelligent Routing functionality
  • Business Rules and Reporting tools
  • Integrates with the user’s system, processes and workflows

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