Contact vendor directly for pricing information
Product integrates with popular social media networks. Employees can access these networks through the Genesys desktop or via a separate log-in.
Vendor is focused on working with large businesses and multi-national enterprises.
Contact vendor directly for case studies
Genesys Social Engagement is a call center and social monitoring software solution built to help businesses create an integrated approach to transform social media opportunities into actual business benefits. The platform leverages content from social media so that businesses can develop a personal, real-time customer service touch point that delivers a positive customer experience.
About the Company
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.