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CALL CENTER

SOCIAL MONITORING TOOLS

– Genesys Social Engagement Review

Product Snapshot

Technology

Genesys Social Management integrates with popular social media networks. Employees can access these networks through the Genesys desktop or via a separate log-in.

Customer Focus

Genesys Social Engagement is focused on working with large businesses and multi-national enterprises.

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About Genesys Social Engagement

- Genesys Social Engagement Genesys Social Engagement helps businesses create an integrated approach to transform social media opportunities into actual business benefits. Genesys Social Management leverages content from social media so that businesses can develop a personal, real-time customer service touch point that delivers a positive customer experience.

About Genesys
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.

Genesys Social Engagement Key Features

  • Social Listening
  • Analytics and Reporting
  • Engagement and Intelligent Routing
  • Business Rule and Reporting
  • Integration

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