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Deskero Help Desk Platform: An Exclusive Product Review

Deskero Help Desk Platform: An Exclusive Product Review

Posted September 24, 2013 by Ashley Dotterweich

With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More 

Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson

Posted August 12, 2013 by Kristin Crosier

Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More 

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev

Posted February 27, 2013 by Deniz Kuypers

Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to… Read More 

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

Top 5 Cloud Help Desk Solutions to Replace Your Outdated System

Posted November 23, 2012 by Amanda Andonian

Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software… Read More 

Desk.com Puts Social Into The Help Desk Environment

Desk.com Puts Social Into The Help Desk Environment

Posted September 11, 2012 by Mark Aspillera

Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce,… Read More 

Freshdesk Breathes New Life Into Your Stuffy Help Desk

Freshdesk Breathes New Life Into Your Stuffy Help Desk

Posted July 17, 2012 by Amanda Andonian

After reading an article in 2010 about user outrage toward ZenDesk's price hikes, Girish Mathrubootham got the idea to start Freshdesk. The Freshdesk approach to help desk software and services is to provide its customers… Read More 

Zendesk for Web-based Help Desk Software

Zendesk for Web-based Help Desk Software

Posted May 24, 2012 by Darlene Lin

Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More