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Deskero Help Desk Platform: An Exclusive Product Review
Posted September 24, 2013 by Ashley Dotterweich
With an eye on addressing the changing face of customer service needs, Deskero has taken the basic functionality of help desk software and made it smarter. From streamlining ticketing processes to building a better knowledge… Read More
Let's Talk TeamSupport: Behind the Software with CEO Robert Johnson
Posted August 12, 2013 by Kristin Crosier
Today’s standout customer service software solutions are devising platforms to help companies (and consumers) avoid the inevitable conversation loop that comes from speaking with an unqualified individual. We talked with TeamSupport CEO Robert Johnson about… Read More
Let's Talk Jitbit: Behind the Software with Founder Alex Yumashev
Posted February 27, 2013 by N. Rowan
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to… Read More
Top 5 Cloud Help Desk Solutions to Replace Your Outdated System
Posted November 23, 2012 by Amanda Andonian
Your customer service department is a vital ingredient in the success of your business, but many companies skimp when it comes to their help desk. We've compiled a list of the top help desk software… Read More
Desk.com Puts Social Into The Help Desk Environment
Posted September 11, 2012 by Mark Aspillera
Help desk software might not be the most exciting field at first glance, but Desk.com's approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce,… Read More
Freshdesk Breathes New Life Into Your Stuffy Help Desk
Posted July 17, 2012 by Amanda Andonian
After reading an article in 2010 about user outrage toward ZenDesk's price hikes, Girish Mathrubootham got the idea to start Freshdesk. The Freshdesk approach to help desk software and services is to provide its customers… Read More
Zendesk for Web-based Help Desk Software
Posted May 24, 2012 by Darlene Lin
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications. Read More