Latest Posts

Why Companies Have Slowly Taken To Outsourcing Customer Service

Posted Mar 19 2014 by Alicia Gray

These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer ... Read More

Deep Dive into Arena Exchange

Posted Mar 18 2014 by Ashley Dotterweich

Business-Software.com sat down with Arena Solutions for an in-depth look at their latest offering, Arena Exchange. Read on to get a feel for this innovative collaboration platform. To learn more about Arena and their other ... Read More

Email Marketing: Using CRM to Get Relevant and Personal

Posted Mar 17 2014 by Matthew Collis

If you've written off email marketing as being ineffective, you may want to think again. Email is one way you can stay in touch with your real estate database and remain “top of mind,” quickly ... Read More

From the Community: Is the ROI from ERP Software Worth the Costs?

Posted Mar 14 2014 by Kiri Picone

Community question from Keith S., who asks, “Do users expect an ROI from ERP, or do they just assume it’s a software that must be adopted?“ To answer this question, we’ll look at the changing ... Read More

3 Reasons to Separate Contract Management From Your CRM

Posted Mar 13 2014 by Jennifer Hartwell

Leveraging functionalities that are beyond a system’s scope is like trying to put a square peg in a round hole. Although the peg will never fit, many companies attempt to push their systems far beyond ... Read More

CRM Outsourcing: The Pros and Cons

Posted Mar 12 2014 by Alicia Gray

No doubt, managing a business in this age of globalization and global competition isn't a cakewalk. Moreover, continuous increases in expenditures have encouraged companies to opt into investing in managed services, including CRM outsourcing. Read More