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VIRTUAL CALL CENTER

– Genesys Outbound Voice Review

Product Snapshot

Technology

Genesys Outbound Voice supports SIP, TDM and hybrid configurations. Genesys Outbound Voice can be deployed as a hosted or on-premise solution.

Customer Focus

Genesys Outbound Voice is focused on working with large businesses and multi-national enterprises.

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About Genesys Outbound Voice

- Genesys Outbound Voice Genesys Outbound Voice optimizes customer outreach, helping your business become more productive and cost-effective with tools that support multi-channel campaigns for voice, e-mail, SMS and inbound-outbound campaigns. Genesys Outbound Voice is fully integrated with the Genesys CIM platform with Outbound IVR and includes comprehensive analytics and reporting. Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience.

Genesys Outbound Voice Key Features

  • Outbound Voice
  • Proactive Contact Voice
  • Proactive Contact SMS and Email
  • Multi-channel
  • Outbound Routing
  • Administration and Reporting
  • Advances Campaign Management
  • Robust Architecture

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