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CALL CENTER

Nectar Desk Call Center Software Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Free (up to 3 agents) – $0.04 per minute
  • Basic (up to 10 agents) – $0.04 per minute, $29 per agent per month
  • Intermediate (unlimited agents) – $0.03 per minute, $49 per agent per month
  • Advanced (unlimited agents) – $0.025 per minute, $99 per agent per month
Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes with contact centers across multiple industries.

Select Customers

Careworx, National Health Services

 

About Nectar Desk Call Center Software

Nectar Desk Call Center Software Nectar Desk is call center software that integrates with several CRM solutions and provides a full suite of call center tools including call recording, IVRs and call transfer functionality. The platform provides users with cloud calling tools, agent identification and advanced agent analytics.

The software provides businesses with phone call tracking functionality, auto-dialing tools and agent status customization. Additionally, the platform assists companies with assessing and adjusting agent staffing, provides insights into call center performance, and reports and analyzes call statistics. The software also allows companies to log and archive voicemails, automate call distribution and provides tools to create and utilize ring groups.

About the Company

Nectar Desk was founded in 2015 and is headquartered in Picton, Canada.

 

Nectar Desk Call Center Software Key Features

  • Automatic call distribution and transfer tools
  • Contact creation and management
  • API documentation
  • Agent status reporting
  • Zendesk and Active Campaign CRM integrations
  • Designed to utilize both toll-free and local phone numbers

 

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