Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with businesses of all sizes with contact centers across multiple industries.
Careworx, National Health Services
Nectar Desk is call center software that integrates with several CRM solutions and provides a full suite of call center tools including call recording, IVRs and call transfer functionality. The platform provides users with cloud calling tools, agent identification and advanced agent analytics.
The software provides businesses with phone call tracking functionality, auto-dialing tools and agent status customization. Additionally, the platform assists companies with assessing and adjusting agent staffing, provides insights into call center performance, and reports and analyzes call statistics. The software also allows companies to log and archive voicemails, automate call distribution and provides tools to create and utilize ring groups.
Nectar Desk was founded in 2015 and is headquartered in Picton, Canada.