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CALL CENTER
Nectar Desk Review
Product Snapshot
Product Pricing
- Basic Voice – $29 per user per month
- Multi-Channel – $49 per user per month
- Unlimited – $99 per user per month
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with businesses of all sizes with contact centers across multiple industries.
Select Customers
Careworx, National Health Services
About Nectar Desk
Nectar Desk is call center software that integrates with several CRM solutions and provides a full suite of call center tools including call recording, IVRs and call transfer functionality. The platform provides users with cloud calling tools, agent identification and advanced agent analytics.
The software provides businesses with phone call tracking functionality, auto-dialing tools and agent status customization. Additionally, the platform assists companies with assessing and adjusting agent staffing, provides insights into call center performance, and reports and analyzes call statistics. The software also allows companies to log and archive voicemails, automate call distribution and provides tools to create and utilize ring groups.
About the Company
Nectar Desk was founded in 2015 and is headquartered in Picton, Canada.
Nectar Desk Key Features
- Automatic call distribution and transfer tools
- Contact creation and management
- API documentation
- Agent status reporting
- Zendesk and Active Campaign CRM integrations
- Designed to utilize both toll-free and local phone numbers
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