IT infrastructure is paramount to the precision and continuity of an organization’s execution. IT departments must be proactive as well as reactive in solving issues. Epicor’sIT Service Management (ITSM) solution gives any IT team accurate and complete information that is always crystal clear. Quickly and easily create, track, review and close incidents, problems and change requests with ITSM while viewing multiple service levels based on specific agreements.
Ivanti LANDESK Service Desk is IT service desk software designed to be configurable and requires no coding in order to implement. The platform is equipped with a end-user self-service functionality, provides visual workflows and connects isolated IT tools, data and processes in order to improve service-level response times.
Ivanti LANDESK Asset Management Suite is ITAM software comprised of Asset Intelligence, designed to discover and inventory all owned hardware and software, as well as connect with vendors and monitor new purchases, and Asset Manager, designed to manage hardware and software lifecycles from purchase to disposal. The suite enables users to reclaim unused licenses, assists with vendor negotiation processes, and tracks all software usage.
Implementing the ChangeGear Service Request Management module allows IT Organization to better manage the most common and low-impact Incident types in a more efficient and cost effective manner while improving ITIL-based processes. With Service Request Management users are able to request information or advice, as well as, a standard change or access to an IT Service.
Ivanti LANDESK Asset Manager is asset lifecyle management software and is incorporated within the Ivanti LANDESK Asset Management Suite. The platform is built to be either configured in order to match company- or user-specific workflows, or to be implemented out-of-the-box.
TechExcel AssetWise is an IT asset management solution that can provide better control over IT assets, improving business operations.
ChangeGear gives businesses what they need right now – a best-of-breed enterprise Change Management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail. By implementing a change process, users can eliminate ad-hoc, unplanned change. ChangeGear’s extensible workflow ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, thereby eliminating the potential for system downtime.
Aptean SupportSoft eService helps companies in the IT help desk, telecommunications, and high tech support industries solve support cases quickly and effectively. The software consists of two integrated suites that help automate and streamline the support system.
ChangeGear Service Catalog enables IT organization to increase value by communicating IT service offerings in rich, descriptive business language in a centralized place. Efficient handling of service requests from the business is an important measure of IT effectiveness. IT needs a way to deliver the right information to the right person at the right time. Service catalog management software can help users define, publish, and automate all IT service requests within your organization.
FrontRange IT Asset Management solutions enable organizations to meet their business goals by optimizing the cost effectiveness and availability of their IT assets.