Browse Business Software Categories
Articles on Call Center
How Not To Break the Momentum Of Your IVR Services
Posted November 28, 2013 by Alicia Gray
With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance to… Read More
Virtual Call Centers: The Economical Approach to Customer Service
Posted November 18, 2013 by Nick Statom
Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The… Read More
The VoIP and CRM Duo: Why Their Integration Makes Sense
Posted October 22, 2013 by Demetrius Turner
Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity… Read More
4 Tips to Get the Most Out of Your VoIP Service
Posted August 7, 2013 by Chris Chang
The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow… Read More
The Future of Unified Communications for Contact Centers
Posted August 5, 2013 by Mitch Perkal
As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s… Read More
Business VoIP Phone Services: Not All They Are Cracked Up to Be
Posted July 30, 2013 by Mark Aspillera
While there are serious advantages to switching your organization's telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues… Read More
Answering the Call: The Next Generation in Call Center Software
Posted May 24, 2013 by Michael Tauscher
Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software,… Read More
Key Features of Call Recording and Call Monitoring Solutions
Posted February 20, 2012 by George Middleton
Call recording and call monitoring solutions can deliver dramatic benefits to contact centers of all types and sizes. Recordings captured by a call center software can enhance quality management, giving supervisors insight into agent performance.This… Read More
Using Call Center Software to Manage Remote Agents
Posted November 18, 2008 by John Harrison
Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage… Read More
What is a Virtual Call Center?
Posted July 8, 2008 by John Harrison
A virtual call center (VCC) is a customer contact center in which agents work remotely and are connected through an online software system that centralizes the center’s operations. Key technologies that support and define the… Read More