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Articles on Call Center
RingCentral vs 8x8: Two VoIP Service Providers Go Head to Head
Posted July 21, 2015 by Gino Franco
Two companies experiencing success in VoIP software are RingCentral and 8x8. So, what better way to take a look at these two companies than with a side-by-side comparison? Read More
The Top 5 VoIP Service Providers for Businesses
Posted April 1, 2015 by Robert Cecchi
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features… Read More
Top 5 Call Center Trends Through 2015
Posted February 17, 2015 by Galley Sarai
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business… Read More
6 Reasons Why You Need a Cloud-Based Contact Center Solution
Posted December 8, 2014 by Kiri Picone
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center. Read More
Want Improved Call Center Efficiency? Implement These 7 Technologies
Posted October 30, 2014 by Sheldon Smith
Properly managed call centers will greatly improve your business's overall communications strategy -- if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to… Read More
Top Features of Call Center Software
Posted August 13, 2014 by Jessica Jong
Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the… Read More
4 Reasons Why You Should Switch to Cloud-Based Call Center Software
Posted June 26, 2014 by Lynn Lee
Today's cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security. Read More
Why Companies Have Slowly Taken To Outsourcing Customer Service
Posted March 19, 2014 by Alicia Gray
These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer… Read More
From the Community: Virtual Call Center Software for an On-Premise Contact Center
Posted January 31, 2014 by Kiri Picone
This week’s question comes from Keenan W., who asks whether or not virtual call center software would be a good, cost-effective option for his on-premise contact center. We explore both traditional and virtual contact center… Read More
Can Basic Customer Service Be a Game-Changer?
Posted December 31, 2013 by Alicia Gray
As a business owner you're going to do almost everything it takes to attract a customer. One of the key aspects of customer retention is providing top-tier customer service, something not necessarily associated with outsourcing.… Read More