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Insider perspectives on the tech industry from our network of software experts, consultants and developers
3 Great Mobile Apps for the Savvy Business Person
By Franklin Rivera | Nov 08 2012
No doubt, business people rely on their mobile phones every day to keep on track of emails, news, appointments, and to some extent, their mobile networks. I happen to be an Android nut, so I… Read More
From the Community: What are the Disadvantages of SaaS Solutions?
By Amanda Andonian | Nov 02 2012
Elaborating on a question from our Community, we take a deeper look at what the potential disadvantages of SaaS solutions for businesses. Read More
7 Best Practices for Delivering Superior Customer Support via Live Chat
By Tricia Morris | Oct 31 2012
Live chat’s bubble is on the rise. LogMeIn and the e-tailing group have released the Fourth Annual BoldChat Live Chat Effectiveness report which shows one in five shoppers prefer online chat over any other communication… Read More
Open Innovation and Social Media Roadblocks–and How to Overcome Them
By Stefan Lindegaard | Oct 30 2012
If open innovation is a new concept to your organization, then layering in social media – a still scary concept for many people – on top of that may be doubly discomforting to many people.… Read More
Your Cloud Platform is Scalable; Your Billing Should Be, Too
By Ian Williams | Oct 24 2012
In the rush to move to a SaaS model, it’s easy for an organization to pick the first subscription management and billing system that meets their basic needs. But as a company grows and its… Read More
Benefits of Using a Business Software Reseller
By Mark Aspillera | Oct 23 2012
Adopting a new SaaS solution or on-premise software for your business isn't exactly the same thing as purchasing and downloading a new app onto your phone. Business software resellers exist not only to sell a… Read More
A View From the MSP Trenches: Cloud Opportunities in the Midmarket
By Laurie McCabe | Oct 12 2012
As discussed in my blog, IBM’s Managed Service Provider Initiatives for Midmarket: An Interview with Mike McClurg, IBM views MSPs as an increasingly critical channel for delivering cloud-based technology solutions to midmarket companies. Read More
Should We Be Building Office Space Ships?
By Andrew Dixon | Oct 11 2012
According to a 2011 Forrester Workforce Technology Adoption survey, half of U.S. information workers divide their time between the office, home and other remote locations. Work is not a place, it's quickly becoming just what… Read More
The Growing Need for New Enterprise Security Solutions
By Amanda Andonian | Oct 11 2012
We're not just talking about anti-virus software anymore when we talk about enterprise security solutions. Enterprises now need to invest in security for the cloud, mobile, web, and employee identities. Read More
What Is E-Invoicing and Discount Management?
By Nathan Rowan | Oct 05 2012
Electronic invoicing, or e-invoicing, is the electronic transfer of billing and payment information between buyers and suppliers. Eliminating manual processes, e-invoicing is key to streamlining AP departments and implementing a successful discount management strategy, which… Read More