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Top 5 Call Center Trends Through 2015

Top 5 Call Center Trends Through 2015

By Galley Sarai | Feb 17 2015

Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business… Read More 

How to Choose an Enterprise Data Backup Solution

How to Choose an Enterprise Data Backup Solution

By Robert Cecchi | Feb 16 2015

Before getting too far ahead of yourself, your business should confirm a few fundamentals to help focus and narrow your search for that backup solution your company needs. Read More 

3 Online Booking Systems for Businesses to Streamline Scheduling

3 Online Booking Systems for Businesses to Streamline Scheduling

By Caitlin Roxburgh | Feb 11 2015

Researching booking system options doesn't have to be a negative experience -- comparing solutions on your own can improve your odds of discovering a product or company that specializes in the type of bookings your… Read More 

6 Ways Enterprise Service Management Can Unite an Organization

6 Ways Enterprise Service Management Can Unite an Organization

By Oz M. | Feb 10 2015

Enterprise service management integrates departments by facilitating faster, cheaper operations and aligning departments to others' needs. Here are six ways enterprise service management can centralize your company's departmental obligations and create a system that makes… Read More 

Must-Have Features of Cloud Deployments In 2015

Must-Have Features of Cloud Deployments In 2015

By Sheldon Smith | Feb 04 2015

Companies are expected to shift from on-premise data centers to cloud-based storage options in the coming years. But what's critical in this new environment, and what's just nice to have? Here are four critical features… Read More 

What Is Field Service Management Software?

What Is Field Service Management Software?

By Robert Cecchi | Feb 02 2015

Managing the day-to-day field operations of your business strategy can be a daunting task without the proper field service management tools. Here we ask (and answer!), what is field service management? Read More 

What Is a Learning Management System?

What Is a Learning Management System?

By Chad Yee | Jan 27 2015

Learning management systems are useful for training new employees through the use of a centralized e-learning system. They come in handy for large corporations to speed-train new employees in order to save time and money. Read More 

Financial Planning Software 101

Financial Planning Software 101

By Kiri Picone | Jan 13 2015

To provide clients with the best service possible (and to keep from going crazy), today's financial advisors need top-rated financial planning software. We discuss key features and top solutions. Read More 

Understanding the Benefits of Gamification Software

Understanding the Benefits of Gamification Software

By Yulia Karnaukh | Dec 10 2014

In the realm of business software, applications of gamification include score-based and reward-driven activities, which have been proven to boost employee morale and increase individual performance. We discuss the benefits of gamification software as the… Read More 

6 Reasons Why You Need a Cloud-Based Contact Center Solution

6 Reasons Why You Need a Cloud-Based Contact Center Solution

By Kiri Picone | Dec 08 2014

We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center. Read More