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The latest news, innovations and trends from the software industry
4 Strategies to Deliver Exceptional Customer Service in 2013
By Ashley Dotterweich | Dec 13 2012
Whether you cater to individuals, groups, or other businesses, customer service practices can make or break your business. 73% of customers have spent more with a company because it has a great customer service track… Read More
Why Do Your Sales Tactics Suck? New Year's Resolutions to Improve Sales Processes
By Amanda Andonian | Dec 13 2012
If you're unhappy with how your sales team performed this year, then here are a few of the most common mistakes that sales people make and tips to improve sales processes that suck. Read More
Subscription Billing in the Cloud: Adapt or Die
By Ian Williams | Dec 10 2012
The massive growth of the internet - particularly the adoption of cloud services - has had a massive impact in changing our expectations when it comes to how we access and pay for goods and… Read More
Consumerization of BI: Handing the Tool Right to the User
By Lachlan James | Nov 28 2012
The traditional image of business intelligence dashboards is of stale, old fashioned visualizations that seem to view intuitiveness and clarity as foreign concepts. As the current trend of IT consumerization spreads to BI, Yellowfin's Lachlan… Read More
Why Mobile Is the Next Major Development in Customer Service
By Tricia Morris | Nov 27 2012
Four powerful influences are converging to form a perfect storm for big customer service vendors. Gartner calls the confluence of social interaction, mobility, information and cloud computing the “Nexus of Forces,” which will shift the… Read More
4 BI Vendors Using Impala to Supercharge Hadoop
By Mark Aspillera | Nov 22 2012
As a distributed file system for organizing and analyzing big data (think pedabytes), Hadoop has a lot of things going for it: affordability, scalability and flexibility to name a few, yet it's far from perfect. Read More
Online Clothing Retailers Boost Sales with Virtual Fitting Rooms
By Ashley Dotterweich | Nov 14 2012
Virtual fitting rooms are bridging the gap between the convenience of online retail shopping and the experience of trying on clothing in stores. These products have the potential to greatly increase the number of sales… Read More
How Ipswitch Creates a Next Gen Customer Experience
By Andrew Dixon | Nov 13 2012
Customer experience is critical to the success of every business. Here’s a quick overview of how Ipswitch’s Network Management division builds longstanding and meaningful relationships with their customers in a branded online community. Read More
Bring Back Your Website Visitors with Retargeting
By Ashley Dotterweich | Nov 06 2012
When you post an ad online, hundreds of thousands of people might be exposed to your brand. But how many of those people actually want or need your product? The old model of static display… Read More
Work in a Multi-Screen World
By Andrew Dixon | Oct 29 2012
The number of gadgets we use at work, when we skip between them and the impact they have on our productivity. A smartphone in the morning, maybe a little laptop during the day - we… Read More