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InOrder CRM Review

Product Snapshot

Technology

InOrder CRM is available as a SaaS solution that requires no additional hardware.

Customer Focus

InOrder works with enterprise and mid-sized customers.

Selected Customers

IPD, Fulfillment Strategies, Lancaster Archery, Coggins, PJ Libraries

About InOrder CRM

InOrder CRM InOrder CRM is a CRM software solution designed for call centers. As customers place phone calls about orders and services, users can pull up inventory pages, create orders and check in on order statuses. Meanwhile, the program’s CRM tools take down data from customer interactions, including purchases, notes and returns. For outbound callers, the system uses admin-defined workflows to distribute lists of leads, prospects and their contact data. Lastly, InOrder CRM is easily scalable to meet the demands of busy holiday seasons and can support anywhere between 10 to 1,000 service reps.

About InOrder
InOrder was founded in 1975 and is headquartered in New Hampshire. The company originally was into the business of computer timesharing.

InOrder CRM Key Features

  • SaaS CRM software solution
  • Designed for call centers
  • Users can easily pull up information on orders and inventory
  • Captures data on leads and customers’ interactions and histories
  • Handles lead distribution for outbound callers
  • Fully scalable
  • Pulls up a customer’s profile before a call is made to that customer

 

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