Help Scout
The first invisible help desk, Help Scout allows users a unified interface that lets them communicate with customers through a single portal, but the customer only receives a reply through the original medium they contacted the user with.
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– Freshdesk Customer Support Software
Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.
– Axosoft OnTime Help Desk
Axosoft OnTime Help Desk allows your support team to decrease response times and react efficiently to incidents via email, service portals or phone.
– Troppus Digital LifeSupport
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
PhaseWare Tracker
The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. For the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance.
Creatio Service Desk
Creatio Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.
– Fuze Suite
The Fuze Suite is an offspring of social CRM (SCRM) and E2.0 technologies that blends multi-channel support with online community technology to create a one-of-a kind solution.
– Microsoft Parature
Parature is CRM software provides users with multi-channel service desks, customer self-service portals and knowledge management functionality. The platform enables users to provide customer assistance and engagement across multiple channels including web, live chat, social, and mobile, as well as assists companies with building agent-accessible knowledge bases in order to deliver consistent and accurate customer answers.
UpToMarket, The Online Solution to Manage Your Dealer, Partners & Stores
UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is an ITIL ready web-based help desk and asset management solution. It integrates help desk requests and assets to allow businesses to manage their IT more effectively.