EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
HelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.
The first invisible help desk, Help Scout allows users a unified interface that lets them communicate with customers through a single portal, but the customer only receives a reply through the original medium they contacted the user with.
Through customized tickets and helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in an efficient manner.
Axosoft OnTime Help Desk allows your support team to decrease response times and react efficiently to incidents via email, service portals or phone.
Troppus Digital LifeSupport helps your business reduce the costs associated with customer care and technical support through intelligent self-help, real-time sharing, multi-faceted messaging and a consolidated dashboard.
The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. For the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance.
Creatio Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.
The Fuze Suite is an offspring of social CRM (SCRM) and E2.0 technologies that blends multi-channel support with online community technology to create a one-of-a kind solution.