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HELP DESK

– Axosoft OnTime Help Desk Review

Product Snapshot

Product Pricing
  • $7/user/month (+11 users OnDemand)
  • $10/month (Up to 10 users OnDemand)
  • $995 (OnTime Professional)
  • $3,995 (OnTime Enterprise)
    • Technology

    Product is delivered on-demand or on-premise.

    Customer Focus

    Vendor is focused on working with companies of all sizes.

    Select Customers

    Contact vendor directly for case studies.

    About Axosoft OnTime Help Desk

    - Axosoft OnTime Help Desk Axosoft OnTime Help Desk software allows your support team to decrease response times and react efficiently to incidents via email, service portals or phone. OnTime Help Desk improves the efficiency of your company’s help desk with constant monitoring of all email addresses through which customers may contact you and automatically creates a ticket, which can be used via the customer-facing portal.

    About the Company
    OnTime Help Desk is a product of Axosoft, a project management software provider. Over 8,500 organizations and teams rely on Axosoft’s products for flexible and customizable software development tracking tools.

    Axosoft OnTime Help Desk Key Features

    • Incident Tracking
    • Customer Tracking
    • Email-to-Ticket Automation
    • Customer Portal
    • Canned Responses
    • Notifications and Alerts
    • Workflow Management
    • Full Audit Trails
    • Powerful Customization
    • Role-Based Security
    • Mobile and Tablets
    • User Experience


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