Avangate Subscription Billing is a subscription billing software that encourages customers to purchase and renew subscriptions by providing them with superior customer service, account maintenance options and incentives. The platform allows users to transition into subscription models as it offers a number of billing structure templates, and once customers start to call in, the program enables service agents to pull up purchase histories, communicate with customers through phone and chat and take care of all subscription statuses and inquiries.
Contivio.com All-in-One Contact Center is a help desk software that works across the cloud to help service agents boost customer satisfaction rates and their own case resolution speeds. The platform allows users to pull up key information on the incoming customer and route the call to an agent based on user-defined workflows whenever an inbound service inquiry arrives.
January 8th, 2014 | | Comments Off on From the CIO Perspective: What’s Your Customer Service Agenda?
The business-customer relationship is changing and these days, it’s customers who are calling the shots. No longer is the relationship a simple transactional one in which the business offers its goods and hopes the customer decides whether to buy or not.
January 8th, 2014 | | Comments Off on Customer Service Channel Trends Study
When we first set out to research the state of the customer service market in 2012, we made sure to build a survey we could repeat each year to track changes in the evolving topics of customer service.
January 8th, 2014 | | Comments Off on BarnData CONTACTfile CRM
CONTACTfile CRM is customer relationship management software that keeps details and organizes all contacts. The platform allows users to keep details for any number of people living or working at the same address, and find them using quick and easy search functions.
January 8th, 2014 | | Comments Off on Building a Profitable Omni-Channel Customer Service Experience
Customers demand an omni-channel customer service experience. They are no longer willing to settle for just one single channel. A service experience spanning phone, email, chat, Web, mobile, social media, in-store kiosks, IVR, SMS or in-store visits has become the expected norm.
Customer service agents are literally the heartbeat of a customer service organization. See how the KANA Enterprise Agent Experience makes the agent’s job so much easier and their service levels substantially better. The KANA Enterprise Agent Desktop provides a fully integrated experience with deep awareness of the context of each customer interaction. Agents always have the right information right when they need it.
The key to positive Web self-service is personalization. See how the KANA Enterprise Web Experience is a win-win for companies and customers. It combines knowledge management, case management and process management to meet customers’ insatiable demands for doing more online while helping you drive down the overall cost of great customer service. Context makes it personal. Consistency makes it effective. You make it a positive experience.
Make every customer service agent your best agent. With KANA Express Agent Experience you can integrate all service channels into a single agent desktop, making it easy to navigate customer contacts received via phone, email, chat, letter and in person.
HappyFox is a web based customer support ticketing system hosted on the cloud. The software helps users to track and manage all customer support requests across multiple channels like email, chats and social media in a centralized ticket support system. The platform also integrates with other web apps like CRM, live-chats,voice and bug tracking apps making it the most holistic and practical help desk software.
