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Contivio.com All-in-One Contact Center Review
Product Snapshot
Product Pricing
- SME: $99/month
- Mid-Market: $89/month
- Corporate: $79/month
Technology
Platform is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with mid-sized and enterprise businesses across multiple industries.
Select Customers
Merck, Actegy Health, Pfizer, Digital Sherpa, Zuellig Pharma
About Contivio.com All-in-One Contact Center
Contivio.com All-in-One Contact Center is a help desk software that works across the cloud to help service agents boost customer satisfaction rates and their own case resolution speeds. The platform allows users to pull up key information on the incoming customer and route the call to an agent based on user-defined workflows whenever an inbound service inquiry arrives.
The software provides businesses with tools to log down important notes, place callers on hold and issue feedback surveys. Additionally, the platform allows companies with outbound service agents to make use of the product’s auto dialer, record calls, initiate service campaigns and update CRM data.
About the Company
Contivio.com was founded in 2003 and is headquartered in Sacramento, CA.
Contivio.com All-in-One Contact Center Key Features
- Handles incoming calls, texts, voicemails and emails
- Displays a customer’s information whenever the customer dials in
- Takes down notes automatically through dictation
- Features a predictive dialer for outbound callers
- Automatically updates CRM data after a call
- Handles agent schedules and monitors productivity levels
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