Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with small, midsize and large businesses.
Leap Frog, Lowe’s, Sennheiser, Pure Storage, Seeking Alpha
HappyFox is a web based customer support ticketing system hosted on the cloud. The software helps users to track and manage all customer support requests across multiple channels like email, chats and social media in a centralized ticket support system. The platform also integrates with other web apps like CRM, live-chats,voice and bug tracking apps making it the most holistic and practical help desk software.
Similar customer support queries can be handled using canned actions and smart rules to automate responses. With HappyFox as iOS and Android apps, users can support customers anytime anyplace. Global Helpdesk that talks 35 languages supporting multinational customers. Community forum have been intrdouced to help customers help each other and connect. In security point of view, this cloud-based help desk software provides the support portals enabled with SSL, hosted on Amzon web service, and enable internal security by providing role-based permissions.
Tenmiles was founded in 2000 and is headquartered in Chennai, Tamil Nadu.