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Tenmiles HappyFox Review

Product Snapshot

Product Pricing

30-day Free Trial

  • Young – $9/month
  • Popular – $19/month
  • Mighty – $29/month
Technology

Tenmiles HappyFox is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Tenmiles works with small, medium and large businesses.

Select Customers

Leap Frog, Lowe’s, Sennheiser, Pure Storage, Seeking Alpha

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About Tenmiles HappyFox

Tenmiles HappyFox Tenmiles HappyFox is a web based customer support ticketing system hosted on the cloud. HappyFox helps you to track and manage all your customer support requests across multiple channels like email, chats and social media in a centralized ticket support system. HappyFox also integrates with other web apps like CRM, live-chats,voice and bug tracking apps making it the most holistic and practical help desk software. Similar customer support queries can be handled using canned actions and smart rules to automate responses. With HappyFox as iOS and Android apps, you can support your customers anytime anyplace. Global Helpdesk that talks 35 languages supporting your multinational customers. Community forum have been intrdouced to help customers help each other and connect. In security point of view, this cloud-based help desk software provides the support portals enabled with SSL, hosted on Amzon web service, and enable internal security by providing role-based permissions.

About Tenmiles
Tenmiles has had more desktop products, tried a bit of services for some offshore and onshore clients and has now settled in on making software-on-the-web with a universal need. The first product was Screenswift, which simply converted flash screensavers into screensaver installers. IBM, Microsoft and Disney were some of the takers among the enterprise edition of this software. Vanity Shelf, doattend software captured the hearts and interests of Event Managers across the world. DoAttend, an online event registration service that allows users to create, publish & promote an event on a personalized event page is now powering events ranging from social tweetups and weekend BBQs to corporate conferences on software programming and mobile application development. In 2011, introduced the Helpdesk Pilot, web based help desk management/customer support solution which continues to aid businesses globally. In 2012, launched the first iOS app, personal productivity, Wonderful day. In Feb 2013, The Times Group honored Tenmiles by including it in the second edition of Pathfinders, a campaign to recognize ten leading IT and ITES entrepreneurs in the state(Tamil Nadu, India).

Tenmiles HappyFox Key Features

  • Multi-channel support
  • Cloud storage
  • Cloud monitoring
  • Iphone and Android support
  • Data Integration with CRM
  • Customer experience with metrics
  • Automated response
  • Smart rules
  • Ticket tagging
  • Branded customer portal
  • Knowledge base
  • Mulch-lingual web-portal
  • Reporting and analytics
  • API
  • Software admin support
  • Security management

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