Vision Helpdesk is a multi-channel help desk software to centralize all customer conversations via phone, chat, email, web portal, Facebook and Twitter. The platform allows users to automate ticket workflows, set up escalation rules, create alerts and define multiple ticket operations in order to improve customer response times and satisfaction levels.
Cayzu is a help desk software solution that streamlines the resolution of all customer service tickets with its task tracking tools. The program integrates with virtually any type of email platform and turns customer emails into cases.
Groove is a help desk software solution that makes it easy for service agents to organize all their tickets and communications. As support tickets come in through a portal, the program can assign agents to them as needed, provide a collaborative space for notes and monitor each ticket’s status.
If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on 8 free help desk solutions designed for small businesses.
GS/HelpDesk is internal IT service management software for IBM Notes/Domino designed to support commonly implemented ITIL service support processes including incident management, problem management and change management. The platform enables service agents to create, update and close incidents via mobile interfaces for iPhone and Android, update and close service requests via email on any device type, and is equipped with archiving and data loading agents.
Elementool Help Desk is help desk software that centralizes and tracks customer communication histories, allows the user’s customers to view email communication statuses and histories, and generates customizable in-depth reports that provide insights into how long it takes to resolve tickets. The platform tracks all aspects of a help ticket’s lifecycle, enables users to design and implement help forms within their websites to help users place help request tickets, and allows users to create customized automatic responses for when customers submit help tickets.
C-Desk is a help desk solution and service request management solution bundled with many other features to help the organization to improve internal communication, communication with customers and teamwork.
viCloning is a help desk software solution that hosts a virtual agent on company websites. The program works at the bottom of each website and allows customers to input text inquiries.
Banckle Helpdesk is a helpdesk software solution which automatically creates support tickets for all the incoming email messages. You can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes.
Helprace is helpdesk software designed to scale as a company grows. The platform allows users to streamline ticketing processes, centralize and publish company literature and engage customers to collect feedback.