Product is available as a SaaS solution that requires no additional hardware.
Vendor works with companies of all sizes.
HubSpot, Keen IO, BuySellAds, Boomerang, Metalab
Groove is a help desk software solution that makes it easy for service agents to organize all their tickets and communications. As support tickets come in through a portal, the program can assign agents to them as needed, provide a collaborative space for notes and monitor each ticket’s status. If users need collaboration from a third party, they can rope in new people through email forwarding.
For more pressing inquiries from important customers, the system can prioritize these cases to the highest level. The product can additionally log all notes on calls and contacts, and users can build ticketing-related workflows. Lastly, Groove can distribute canned responses for the more basic types of service cases.
Groove was founded in 2014 and is headquartered in New York City.