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Groove Review

Product Snapshot

Product Pricing
  • Free 30-day trial
  • $10 per agent per month

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

HubSpot, Keen IO, BuySellAds, Boomerang, Metalab


About Groove

Groove Groove is a help desk software solution that makes it easy for service agents to organize all their tickets and communications. As support tickets come in through a portal, the program can assign agents to them as needed, provide a collaborative space for notes and monitor each ticket’s status. If users need collaboration from a third party, they can rope in new people through email forwarding.

For more pressing inquiries from important customers, the system can prioritize these cases to the highest level. The product can additionally log all notes on calls and contacts, and users can build ticketing-related workflows. Lastly, Groove can distribute canned responses for the more basic types of service cases.

About the Company

Groove was founded in 2014 and is headquartered in New York City.


Groove Key Features

  • SaaS help desk software solution
  • Assigns tickets to agents
  • Can prioritize tickets based on urgency level
  • Tracks all ticket statuses and histories
  • Logs contact and phone call notes
  • Can set up workflows for ticket distribution
  • Can send out common replies to basic inquiries


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