Remedy 9 is ITSM software available as either a complete suite or in functionality-specific packages for service desk, service optimization or service innovation purposes. The platform is available via any internet-enabled devices via native mobile apps, is equipped with embedded ITIL v3 processes and includes an Innovation Suite that provides users with a portfolio of intuitive drag-and-drop designer tools.
inContact Multi-Channel ACD is a help desk software solution that works across telephone, email, chat and social media channels. As customers initiate contact with service agents, the program can queue cases during busy hours, route cases to agents based on agents’ skills and initiate automatic callbacks for customers who do not want to wait in line.
Zimbra Community is a help desk software solution that allows users to work together and solve cases through collaboration. Each time a case comes in, users can message each other in an attempt to resolve it. For instance, users can search through the program database by text, manage all accounts from a central hub and send out rewards to the most helpful assistants.
UserVoice is a help desk software solution that allows users to field support requests through email. As users receive customer inquiries, the program shows the sender’s social media, billing and CRM data alongside each message, giving users comprehensive, relevant information. Users can then respond to the service requests and move on to the next ones.
Agiloft Service Desk Suite is a help desk software solution designed to handle both internal and external service inquiries. For internal operations, the program easily guides employee inquiries to IT staff using distribution workflows and live chat windows.
The purpose of this WOW Guide is to help you and your organization get started with knowledge base content, cut down incoming customer interactions and provide amazing customer service through an engaging online support center.
One form of customer service on the rise is self-service support. In this “Ultimate Guide,” we will be touching on the foundation of self-service support – primarily, what this level of support means to fast-growing companies as well as their customers and organization.
InOrder CRM is a CRM software solution designed for call centers. As customers place phone calls about orders and services, users can pull up inventory pages, create orders and check in on order statuses.
Netop Live Guide is a customer service software solution that works across audio, video and web browser channels. From within a centralized dashboard, users can initiate calls, send out chat requests, pull up customer information and customize what they see on their UIs. During each call, the program can record call data, start a shared browser view for troubleshooting and work remotely with customers’ computers.