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BMC Software Remedy 9 Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as either a SaaS solution or as an on-premise solution.

Customer Focus

Vendor works with multinational, enterprise and mid-sized customers.

Select Customers

O2, Orange, Florida Hospital, Vodafone, EatOn


About Remedy 9

BMC Software Remedy 9 Remedy 9 is ITSM software available as either a complete suite or in functionality-specific packages for service desk, service optimization or service innovation purposes. The platform is available via any internet-enabled devices via native mobile apps, is equipped with embedded ITIL v3 processes and includes an Innovation Suite that provides users with a portfolio of intuitive drag-and-drop designer tools.

The suite facilitates self-service practices, enables users to create change requests via guided questions and on-screen wizards, and is equipped with automated collision detection and impact analysis tools. Additionally, the platform enables users to plan changes across the entire enterprise, and includes built-in social and collaboration tools designed with context-aware insights.

About the Company

BMC Software was founded in 1980 and is headquartered in Houston, Texas.


Remedy 9 Key Features

  • Data visualization and report generation tools
  • Out-of-the-box industry best-practice reports and KPIs
  • Formless ticket entry
  • Change calendar tool
  • Incident, problem, change and knowledge management


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