UserVoice’s Summit in San Francisco celebrated the launch of its brand new Touchpoint Toolkit, where the discussion centered on how customer support is leaning into the values of transparency and friendly, casual interactions. This brings into question something that any business who has customers should be asking themselves: are customers getting the right experience from support team? If not, it’s time to ditch the robot and build a friendlier UX.
Jitbit is a small company with a big customer base. A Help Desk software provider, Jitbit counts Intel, Chevron, Philips, Siemens, and Vodafone among their 500+ customers. We sat down with founder Alex Yumashev to learn the secret of his success, and to understand how Jitbit can help companies both small and large supercharge their help desk team.
SchoolDude IT Direct is IT help desk ticketing software designed for educational institutions.
Servora Customer Support provides you with tools to answer customer inquiries quickly and help the customer in any way possible.
From submission to resolution, Conrep Help Desk Management handles help tickets submitted by employees using automated workflows or your own.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Issue Tracking Software for Customer Service and Support
When it comes to issue tracking software, the practical need is fairly clear: you have customers and/or employees to support, and you need an established set of tools to organize, track, and measure these services. Many software solutions available today offer the tools you need; however, it’s necessary to understand your specific needs before comparing products.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Customer Service and Support Software
The practical need for customer service and support software is fairly clear: you have customers, you provide customer service to them, and you need an established set of tools to organize, track, and measure these services.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Knowledge Management for Customer Service and Support
In the customer service environment, an effective knowledge management solution combines troubleshooting and resolution documentation, case histories, and customer information into a single, searchable repository with tools for workflow management, content collaboration, and reporting.
January 8th, 2013 | | Comments Off on Choosing the Right Solution: External Help Desk Management Software
In general, help desk software is discussed in terms of the enterprise solutions designed for large companies. What about smaller companies simply looking for a more efficient way to support their employees and measure productivity?
January 8th, 2013 | | Comments Off on Choosing the Right Solution: Customer Complaint Management Software
For even the best customer service companies—those with droves of highly satisfied customers—customer complaints are just a reality of doing business. In fact, these companies often owe part of their high satisfaction ratings to the strength of their complaint management systems and processes.
