Serova works with small and medium-sized companies in the fields of wholesale, assembly, and ecommerce.
Servora Customer Support provides you with tools to answer customer inquiries quickly and help the customer in any way possible. Using a web portal, customers can file cases online and track their case, order, and RMA statuses. From there, a case will be assigned to one of your customer service reps based on urgency level. The rep then can consult the program’s solutions database to quickly find the appropriate answer. This software additionally contains a knowledge base, an online portal for all that stores answers to commonly asked questions.
Since 2004, Servora has been providing on-demand CRM and ERP solutions for businesses. Servora initially formed as a reaction to companies’ troubles with managing business workflows. The company uses a hybrid of business intelligence, technology, and operational services to meet their customers’ needs.