WFMwizard Call Center Workforce Management is a workforce management platform designed to offer a complete workforce management planning cycle for small and medium call centers. The application can forecast inbound call volumes, automatically executing and comparing advanced algorithms as well as use reliable staffing calculations using proprietary Erlang C equations. The software applies Shift Design optimization using the graphical interface and optimization engine. The platform implements algorithms for scheduling for each agent to the best possible shifts as well as reports and charts keep the user informed on systems’ results.
October 19th, 2012 | | Comments Off on – Jitbit Hosted CRM
Jitbit Hosted CRM is a cloud CRM for managing your organization’s interactions with customers and prospects, enabling you to track contacts and implement your sales, marketing and customer service processes. Track and report on everything from contacts and company names to upcoming tasks.
October 19th, 2012 | | Comments Off on – Jitbit Help Desk
Jitbit Help Desk is software for enabling customer support and managing your help desk system. It allows your company to track support tickets, deal with customer issues, monitor customer feedback, and handle all communications with its two-way seamless integration into your email system.
Help desk software might not be the most exciting field at first glance, but Desk.com’s approach, started when it was an independent company and continued now as a subsidiary of top CRM solution provider Salesforce, brings a novel spin to social customer support capabilities.
VanillaDesk is a Software-as-a-Service help desk solution for enterprises to interact with their customers by offering internal IT departments and external IT providers a user-friendly interface and efficient reporting capabilities, supporting core Information Technology Infrastructure Library (ITIL) V3 processes.
Vtiger All-in-One is CRM, sales and help desk software designed to automate the customer journey and provides users with a holistic customer view that integrates data from marketing, sales, support and purchasing departments. The platform enables organizations to collaborate on and manage customer projects, integrates with contact and opportunity management tools, and is equipped to manage end-to-end sales processes including quotes, invoices and inventory.
Polar Help Desk 5 is help desk software that enables support teams to manage and deliver support services via web portal. The platform is equipped with incident and work order management tools, email integration and automation capabilities, email notification settings, account and team management, SLA management and Active Directory integration.
OTRS Help Desk centralizes and streamlines the help desk process, providing customers and employees with way to effectively communicate with each other to resolve issues and requests. OTRS Help Desk provides self-service functionality as well as custom branding to create a personalized user experience.
LogicNow helps organizations improve their customer experience with a supported online presence, providing an interactive front-end help desk module that allows customers to browse help topics and submit support requests.
Novo Solutions is help desk software that tracks, shares and reports on support tickets, facilitates communication and informed decision making processes, and automates manual IT help desk functionalities. The platform is designed for closed-loop ticket resolution processes, supports multiple departments, and is equipped with action-triggering alert settings.
