The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. For the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance.
June 27th, 2012 | | Comments Off on Creatio Service Desk
Creatio Service Desk enhances customer service and streamlines service desk operations with customized and automated processes. This solution has a help desk ticketing system for designing, automating, monitoring and supervising service processes.
UpToMarket is your online software solution to manage your partners, dealers, stores, and franchisees.
ServiceDesk Plus is an ITIL ready web-based help desk and asset management solution. It integrates help desk requests and assets to allow businesses to manage their IT more effectively.
May 24th, 2012 | | Comments Off on Zendesk Support
Zendesk Support is help desk software that centralizes all customer information and facilitates tracking, prioritization and support ticket processes. The platform enables users to build customer trust through responsive, personalized responses, assist customers across multiple channels, and is equipped with agent collaboration tools.
Zendesk provides businesses with web-based help desk software solutions, robust functionality, various social tools and mobile applications.
With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.
Installing the Magento integration and setting up Brightpearl.
Rent IT – The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
