– VanillaDesk
VanillaDesk is a service desk software solution that sports a number of ITIL V3 processes. The program starts at the user dashboard, where you can view comprehensive service analytics and reports.
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Coveo Intelligent Customer Support
Coveo Intelligent Customer Support is a customer service software that helps connect troubled customers with solutions they need through intelligent information placement. The platform automatically reads customer case content and pulls up relevant solution information when the case is sent to an agent.
SmarterTools SmarterTrack
SmarterTrack is a help desk software solution that can streamline customer service operations and communications. The platform allows users to match each customer case to a ticket that can be transferred between agents, collect customer data and be matched to common answers for common cases.
– TechExcel KnowledgeWise
TechExcel KnowledgeWise is a centralized, wiki-based knowledge management solution designed to facilitate help desk processes and customer support.
– TrackerRMS Support Tracker
TrackerRMS Support Tracker is built with a suite of applications to help businesses better manage ongoing customer support and interaction. The platform contains rich features to help organizations improve their support processes with a bundle of tools packaged into a cost-effective solution set.
Salesforce Service Cloud
Salesforce’s Service Cloud is a customer support solution that helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks. The Service Cloud enables businesses to meet their customers where they interact, such as Facebook or Twitter, to ensure that every customer need is met.
PRIAM CRMagic
PRIAM CRMagic is a call center management system that can streamline agents’ operations. The platform allows users to work with scripts, images and web content to help agents with inbound and outbound calls.
Behind the Software with UserVoice CEO Richard White
For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of customers with a suite of tools designed to encourage engagement and yield valuable, actionable data from support interactions.
5 Ways to Take Your SaaS Service Desk for a Test Drive
Today’s software customer doesn’t have to rely on software reviews of questionable origin, or lists of features on a software provider’s website to try to choose the best software. That’s because the free trial is the norm these days. Follow these tips to maximize your free SaaS service desk trial and find the best computer help desk software for your company.
The Past (and Future) of SaaS Service Desks
Companies large and small are seeing the wisdom in turning to SaaS for more of their enterprise software, since it avoids the problems of on-premises software, takes advantage of economies of scale, and is far more cost-effective. We look at the history of SaaS help desk software solutions.