Paid pricing starts at $199.
Platform is available as an on-premise solution.
Vendor works with small and mid-sized businesses across multiple industries.
Wells Fargo, Fun.com, Take Two Interactive, Newteck, Egltech
SmarterTools SmarterTrack is a help desk software solution that can streamline customer service operations and communications. The platform allows users to match each customer case to a ticket that can be transferred between agents, collect customer data and be matched to common answers for common cases.
The software provides businesses with tools to make use of the program’s customer chat system and install self-service portals for clients. Additionally, the platform allows companies to set up workflows to help manage, automate and route tasks.
SmarterTools was founded in 2003 and is headquartered in Phoenix, AZ.