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SmarterTools SmarterTrack Review

Product Snapshot

Product Pricing

Paid pricing starts at $199.

Technology

Platform is available as an on-premise solution.

Customer Focus

Vendor works with small and mid-sized businesses across multiple industries.

Select Customers

Wells Fargo, Fun.com, Take Two Interactive, Newteck, Egltech

 

About SmarterTools SmarterTrack

SmarterTools SmarterTrack SmarterTools SmarterTrack is a help desk software solution that can streamline customer service operations and communications. The platform allows users to match each customer case to a ticket that can be transferred between agents, collect customer data and be matched to common answers for common cases.

The software provides businesses with tools to make use of the program’s customer chat system and install self-service portals for clients. Additionally, the platform allows companies to set up workflows to help manage, automate and route tasks.

About the Company

SmarterTools was founded in 2003 and is headquartered in Phoenix, AZ.

 

SmarterTools SmarterTrack Key Features

  • Assigns a ticket to each customer case
  • Each ticket can be ranked in terms of priority, transferred and matched to common answers for common problems
  • Live chat system matches customers to agents who speak their languages
  • VoIP integration that logs all calls
  • Hosts self-service portals where customers can access knowledgebase
  • Workflow system helps user complete and automate tasks
  • Can employ customer satisfaction surveys

 

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